Idea 3G – What an Idea Sirjee..!
Yes, with the launch of Idea 3G, I know that a lot of things would be running through your minds.
Not to worry as this article would help you clarify lot of such doubts on your mind.
Lets start this with knowing what exactly is 3G.
3G is the next generation communication technology that gives you the power of higher speeds to enjoy multimedia services , internet access, social networks, stream videos, live TV, video calls and more.
1> How to activate Idea 3G?
All you need to do is to just send a simple sms as “ACT3G” to 12345 (toll free) or alternatively you can also dial *147# (toll free) after which your current 2G plan will be stopped and you will be migrating automatically to 3G “Pay as you Go Plan” with charges as 10p/10kb.
2> Do I need to buy a separate SIM card to use 3G services ?
No, your existing SIM card will work absolutely fine.
3> Do I require a different mobile handset to get 3G ?
You need not have a separate handset only if your current handset supports 3G ( HSPA is preferred ). Else, you will have to buy the one that supports Idea 3G.
4>Is 3G either for Prepaid or Postpaid ?
Idea 3G is for both Prepaid and Postpaid users.
5> Where can I register complaints on 3G or ask service related queries?
You will have to call up the existing customer care on 12345. No dedicated helpline is currently available.
6>I moved to Idea recently from another operator, retaining my existing number. Can I opt for 3G?
Yes, absolutely. 3G is for all customers, old and new.
7> Is my cell phone 3G compatible ?
Just check it here with 2 simple steps. ( for Idea, airtel and Vodafone).
8> Do I need to do some additional settings on my mobile phone ?
No additional settings as such are required for 3G.
To remain connected seamlessly, go to Network mode in your handset and select the option which provides both 3G & 2G connectivity. This option varies from Handset & Operating Systems.
Eg:In Nokia Symbian OS, the option is “Dual”. In Samsung Android OS, the option is “GSM/WCDMA”.
9> How to configure 3G on my phone ?
The configuring is simple and generally communicated by a message.
To get mobile internet settings (that will work for both 2G & 3G), sms SET to 54671 (toll free) & save the settings received OR call customer care on 12345.
10> Any additional settings are to be done for Video Calling ?
Video Calling is automatically activated once you opt for 3G. No additional step required for this.
11> Do I need a specific type of handset for making video calls or can I use my existing 3G compatible device ?
In order to make a video call, it is very necessary that your handset should have a camera on the front side of the phone facing you & phone screen, these phones normally have dual cameras & are popularly known by dual camera phones, if your handset already has a front top camera then you don’t need a new / separate phone & can make video calls.
12> Any idea on data usage when I make a video call ?
Video call does not use data channels on Idea 3G network but accesses voice channels therefore you will not be consuming any data usage but get billed according to the number of minutes spoken multiplied by the rate per minute.
13> How much does a Video call charge ?
The charges will be on a per minute basis.
14> Can I download, upload and share Videos with 3G?
Yes – but at speeds you never experinced before.
15> Are there any specific features to look for while buying a 3G phone?
Yes! Not all mobile handsets available in the market support the 3G network, and others offer sub-optimal performance.
There are two kinds of 3G phones available – HSPA and WCDMA enabled. Idea recommends using HSPA handsets for higher speeds and the best 3G experience.
16> What are these HSPA and WCDMA?
- HSPA (High Speed Packet Access) protocol allows data connections up to 21 Mbps per user in good coverage and quality conditions.
- WCDMA (Wideband Code Division Multiple Access) is a 3G technology version that allows data connections up to 384 kbps per user in good coverage and quality conditions.
17> What will happen if I am out of 3G coverage area?
You will continue to access 2G/2.5G services in areas where 3G coverage is absent but you have to ensure that your network setting on your phone is on dual mode.
18> Will I get 3G even while roaming?
Yes! You can access 3G services while roaming outside home network if you are in 3G covered area. (except Orissa)
19> What are the limits on data transfer each month?
This will be based on the 3G Data plan that you will activate.
20> Can I connect my handset to my PC or laptop to use 3G services & access internet as a fast speed ? (tethering)
Yes. In case you are using a 3G activated phone as a modem, then the device PC software will need the PC suite/software provided along with the phone during purchase.
21> Is it necessary for both caller and receiver to have a 3G phone & service to be to make & receive video calls ?
22> Can I make a video call to other operator customer having 3G phone & is also connected on Idea 3G network ?
23> I am unable to make a video call despite of having the required handset & Vodafone 3G network is connected, what will I do ?
- check if the person you are trying to call also has a video compatible 3G phone & even he is connected to the Vodafone 3G network
- if the problem persists, call up the customer care for more help.
24> What is a 3G data card / USB dongles ?
3G Data cards / USB dongles are meant for accessing internet and emails at anytime and from anywhere. It provides Simple and instant internet access at mega fast speeds up to 21.1 Mbps. 3 Thus your Lap top becomes truly mobile.
25> Does 3G improve my voice quality automatically ?
No, the voice quality is the same as earlier.
26> What speeds can I expect and will I get consistent internet speeds in every 3G area?
- Idea currently supports up to 21.1 Mbps over 2G speeds of 256 Kbps.
- However, different handsets support different speeds, from 384 Kbps, 3.6 Mbps, 7.2 Mbps or 21.1 Mbps.
- Speeds also depend on the 3G plan/recharge that you opt for.
- As far as areas are concerned, Other factors that determine the speed at a particular location and time are the handset being used, site/application being used, network traffic and number of users on the service at that particular hour.
27> If I have taken a 3G pack, how will moving from 3G to 2G network affect my charges?
There are two situations that can happen here:
- You have switched off the 3G network mode on your phone
- You have moved to an area where there is no 3G coverage.
In both cases, your 3G packs will continue as is, your internet speeds will become 2G while your charges will continue as per your 3G pack.
If you are on a Video Calling pack, the rental deduction will continue, but no per call charge will be added as you will not be able to make any video calls.
28> Since Idea has license for 3G in 11 circles, will my services work in an area where Idea does not have 3G coverage?
Yes, 3G for any Idea user will work across the country, except in Orissa.
29> Can I deactivate 3G?
Yes, you can. To deactivate 3G, sms DEACT3G to 12345 ( toll free ). Do remember to dial *147# and change your internet plan also.
You can also turn off 3G for small periods of time on your phone.
To do so,
go to Settings > Network > select 2G network on handset.
The 3G packs that you have activated will remain; but only 2G speeds will be available. If you do not want your 3G pack, you may call customer care and deactivate the same.