▶ Of late, some of my readers wrote to me about their bad experiences with Flipkart.
▶ Some of my friends who previously went gaga about Flipkart now talked bad about them.
▶ Wondering what could all these be, I decided to investigate. And after a small research, I was shaken! Literally! I was so terrified, all that I said was – “Oh! God. Really? Tell me I am dreaming!”
▶ Why did I say so? What did I see? You read it for self..
▶ Fan Alert: If you are an adherent fan of Flipkart or someone who works for them, then please don’t read this as you may get a mild heart-attack. If you still decide to read, please visit your nearby hospital and then do it. All the best to you!
NOTE: I was once a great fanboy of Flipkart. I made all my online purchases from them. I trusted them with products and services. I was very happy that an Indian company was able to do what Amazon did in the US.
But sadly, not anymore! Many readers wrote to me alleging fraud and pathetic customer service from Flipkart. I didn’t believe it initially. But, out of curiosity, I conducted a small research on Flipkart, their products and services. What I found was devastating! Truly devastating. This is some unbelievable stuff!
A small research which I conducted over 4 days revealed how Flipkart has changed from better to worse. I can’t believe I am writing this. But I had to do it. To me, my readers come first. Rest, I just don’t care.
And yeah, I don’t work for Amazon, no, not even for Snap Deal or any other e-retailer. I work for justice and for rights of the common man.
Really Flipkart? Is this you anymore..?
There was a time when even Flipkart sneezed, people said – Wow, that’s a nice one! They were the pioneers of Indian e-commerce industry. Yeah, sort of! They started off with a few lakhs of business everymonth in 2007 to hundreds of crores today.
They were doing absolutely great. Free deliveries, shipments on time, quality products & better customer interaction. Everything was just impeccable.
But sadly, things changed after Flipkart became a market place in early 2013. They allowed third-party merchants/sellers to sell goods on their site. In an urgency to make more money, increase their product catalog and mimic Amazon, they allowed all kinds of pathetic merchants to get into their site without proper flag checks. The result? The merchants today have made an irreparable damage to the image of the brand “Flipkart”.
We all buy products for the brand name “Flipkart”. But the sellers or merchants who sell products here have gradually eroded the confidence and trust we had in Flipkart. And now, there is a big question mark on the credibility of Flipkart!
Not experienced anything like that from Flipkart? See it for self..
50 Reasons Why You Should Not Shop at Flipkart Anymore
(Click on the images to enlarge)
#1 Stone not Phone
Next time when you open your Flipkart package. Please keep your fingers crossed. You never know what’s inside it.
Yeah, you read that right! They sent 2 pieces of stone instead of a Rs.20,000 worth iPod. Let the Music Play!
#2 Delivery Charges? #EPIC FAIL
a.Buying a Rs.37 Soap? Add Rs.40 as Delivery charges to it.
Want to buy 10 Soaps worth Rs.370? Simply add Rs.400 as delivery charges to it. Just try this. Go here, and add 10 soaps to your cart..
They usually deliver goods with jets. That’s the reason they charge you a premium delivery fees. But the question is – Do you have a runway nearby? Oops!
b. #Epic Fail2. Actual Price of this mouse pad is Rs.19, but they charge you Rs.90 extra. Yeah, what did you think? Delivery charges, of course!
c. If you just thought that the delivery charges are on the total billing amount, then you are wrong. You are charged for each product you buy.
#3 They call it 100% Genuine
You felt that you get pirated books only at your nearest traffic signal? Check this out.
#4 SnapDeal & eBay Inside
I just can’t take this. Really Flipkart? No company would even want to imagine something like this! This shows how aware you are of what you are selling.
#5 Old is Gold
Some one said it but Flipkart follows it.
A lot of customers have recently cried foul for receiving old and used stuff from Flipkart.
b. Here is more..
c. Here is some more..
#6 Rivals Sell Cheaper
Price is an important factor for most of us. When the rivals of Flipkart sell the same goods at a lower price, why buy from Flipkart?
#7 Promises are Made to be Broken!
So are deliveries. They never reach you on time. No, not even if it’s your birthday!
a. These days, they say 7-10 days, but they ship it within a month. Sometimes, never.
#8 Paid Rs.90 extra for Next day Delivery?
#10 Dare to Gift!
a. They don’t care even if You lose face!
c. The gifts are delivered just 4-5 days after the occasion. And sometimes within the month. Yeah, you guessed it right – Traffic jams to blame.
#11 No, they are not from Sunday Bazaar!
a. Some one has given you the wrong information. The goods at Flipkart are 100% genuine. They don’t get them from Sunday bazaar!
b. Oh ho! The JBL guys couldn’t identify their own product, I guess. Flipkart sells only 100% genuine products.
#12 Customer Satis-fiction!
a. No, they don’t do this always. But sometimes, when they are bored, you know..
b. Please wait for 24 Hours!
#13 So you asked for a Re-Fund?
a. That’s Rs 49,438. Whoa! And they blocked it?
c. Customers are now calling it as Scamkart!
#14 The Great “Return Policy”!
a. They will never come.
c. Stop this harassment thing Flipkart! Harassing customers for every other thing? Just a big shame!
d. That is what they would say in the end.
e. Go for it Flipkart. Eat all their money.
#15 MRP – My Retail Price! #FRAUD
Yeah, MRP at Flipkart means “My Retail Price”. They fix it the way they want.
a. This is Fraud.
b. This is against the law.
c. Well done Flipkart. Eat, eat all their money!
d. This is real bad!
#16 Buy 10. Get billed for 20
The computers must be old. They must have forgot simple addition! It’s not the fault of Flipkart! Come on..
#17 Customers exposed
Customers are king. So, they use them in Ads.
Selling personal information to third-parties?
#19 Discounts are an eye-wash
a. Of course, there are discounts. Who said no! But, Flipkart just doubles the price before they offer you one.
b. That is what the discounts are all about. Increase price and then discount them.
#20 Deals, Freebies, Competitions and Offers can be fake
a. Now, this is what we call pure business! Well done Flipkart. You continue doing this. People won’t get to know all these stuff.
b. You still believe in SALES? SALES – Special Amount for Long-ago Expired Stocks!
c. May be, they love freebies more than you! So, they keep it for themselves.
d. They love talking to customers I guess!
e. Sometimes, you will need to go to their warehouse (don’t know where in India) to pick up your gifts!
#21 No, I didn’t Order these..
a. Flipkart can repeatedly send you wrong products. Not just once, but twice, thrice and even multiple times.
b. They don’t always do it. But sometimes.. you know!
c. If they send you the wrong product even the third time, then…. please send it back. They will send you a new wrong product again..
#22 Even the Book Publishers are Annoyed..
#23 Your Orders get cancelled on their own! #FREAKISH
a. Proof 1
b. Proof 2
c. Proof 3
#24 No Point in Pre-ordering
There is absolutely no-point in per-ordering as you get the product only when it is available to everyone!
#25 It’s Flipkart which writes the reviews, not the Customers!
a. If you are not writing them, then they will do it.
b. Oh no! They must have missed that bit. They usually are very good in writing fake reviews.
c. See, they agreed! Good guys.
#26 They delete bad reviews written by customers
a. “Life is like a good review. If you like good reviews, then delete the bad reviews. Because, good people like good reviews and bad people also like good reviews. If bad people like good reviews, and good people like bad reviews, they will still delete the bad reviews and keep the good reviews. (No, even I didn’t get it)
b. They delete it! Yes, they are good at it.
#27 You have no Freedom of Speech!
a. That’s Democracy for you!
b. Do you call it a review, if you write it as per someone’s demand?
#28 They have no idea about the gadgets they sell!
HTC One 801e doesn’t support expandable memory. Now, what should one do with that 8GB memory card? And, they call it the Offer!
These guys have no idea on what they are selling! May be, they feel everything is every other thing.
#29 Fake Banners!
Sometimes, Flipkart shows fake banners to attract customers. But certainly, customers are annoyed once they get to know that it’s fake.
#30 Time Waste!
They certainly don’t value customers time. Discontinued products are still shown in search.
#31 Not our Authorized Partners!
Big Brands don’t Endorse Flipkart. They say they are not the authorized partners.
#32 They Hide Product Description
a. Next time, if you don’t see proper information about the product. Ignore it.
b. Else, you will be definitely disappointed like thousands of other customers.
#33 You are Blacklisted
a. If some day, if you see your account being blacklisted for some reason, be prepared for it.
b. But, I find this very annoying. No customer would ever return if they are blacklisted.
#34 Forget late delivery. To Some locations, they don’t even Deliver!
a. Don’t threaten Flipkart!
b. See.. they are Afriad! I said you…
#35 Limit on Order Value? #GodSaveFlipkart
This is crazy. Don’t you want orders of more value Flipkart?
#36 They don’t have the Latest Products
A lot of products they have are out-of-stock.
#38 Is that a brand? I have never heard of it!
Only God knows some of the brands sold on Flipkart.
#39 Innumerable Glitches!
May be they are not all that good at coding.
Flipkart has innumerable errors while using the website. The website really tests the customer’s patience!
a. This glitch even exposed the code!
b. The cart failed.
c. Wallet payment failed.
#40 Nothing there!
Sometimes, even if the delivery is on time, there would be nothing in the package.
#41 Healthy to Unhealthy
Even the healthy will become unhealthy with such an experience from Flipkart’s healthcare products.
#42 Price Rise before the Sun rise
On Flipkart, you never know when prices rise. The product which you saw being sold at Rs. 1999 today will be Rs.2999 next day.
a. Yeah, they do that!
b. A sudden increase!
c. They keep rising it till you guys stop buying!
#43 Voila! Double Acting?
I have never seen this happen anywhere. This is unique to Flipkart I guess. However, this is ridiculous!
The same phone with all same specification has two different prices!
#44 Cash Back!
But wait, Cash Back means, cash is back with Flipkart. Not you!
a. If you had no money and opted EMI to buy a product, beware!
b. Once you have brought the product, it’s your head ache. They don’t care!
#46 And you were Happy when you got their Vouchers
a. This is to the Companies giving Flipkart Vouchers to their employees – Stop giving it! Else, the employees will be demotivated and frustrated!
b. Vouchers… Are they worth?
c. If it’s just WS Retail, then why don’t you mention that!
#47 Payment Gateway Problems!
a. The payment gateway seems to be testing customer’s bank balance.
b. It needs a quick fix at the outset!
#48 Going Down! Mayday Mayday!
a. The site is down at times.
b. Certainly, customers are disappointed.
c. They definitely need to upgrade their infrastructure.
#49 At Flipkart, God’s Must Be Crazy!
a. This HTC phone was used by lord Shiva. So, it was priced at Rs.1,89,999. But Flipkart was kind enough to offer a 91% discount on it. Bow down for the lord! Courtesy and kindness at its peak!
b. You got the message at least!
c. That’s Flipkart for you!
d. That’s the way their customer service work. It’s crazy!
e. As I said, God’s Must Be Crazy!
f. Rs.40,272 for this David Beckham book!
g. Suggesting Hitler’s autobiography to kids? Unbelievable! No parent would ever want their kid to be another Hitler!
#50 Today, People feel..
g. FAIL 7
Piece Of Advice To Flipkart
No, this was not to hurt you! This was only to show where you guys have reached today. At times, when you have grown so big that you cannot see your back, you definitely need someone to tap you and say – “Look, this is where you have headed an if this continues, you will be soon gone”.
And that is all I meant. I would be very happy if you took a leaf of this page and try to repair the damage that you guys have done to yourself.
And if you ask me what you guys need to do? You know the answer to that! Of course, you are better at your business. However, I would like to point out a few things. I feel your problems are your merchants. Put a stringent quality check on them. Create a dedicated team that helps your merchants in developing their services on products and shipping. Make the merchants understand what quality/service the customers of modern Indian prefer. Have a weekly review with them. Throw all your fraudulent sellers who don’t abide by the standards. I see most of your sellers have around 50-70% positive feedback. This means out of every 10 customers, 4-5 are unhappy. You must an should act upon his. Every customer counts. This way, half of your problems should be solved.
The retail industry is all about quality & service. Get back to your olden days of great quality & service. It’s not about having the largest catalog with some fraud merchants. It’s about having a limited catalog, but good merchants.
Being an entrepreneur myself, I understand how difficult it is to put things in place. But you have no choice! Else, competition will eat you up. Remember what Google did to Yahoo?
And last thing, don’t promise if you can’t deliver. No, promises are not made to be broken. A promise is always a promise.
Hope this helps!
There are thousands who say Flipkart cheated them. There are millions who say their promises were broken. In a country with a billion population, it would not be late before everyone gets to know this!
And please don’t share this with your friends or relatives! Let them suffer too.. Why just you and me? (kidding). You guys know what to do with it. Whoa! Just make sure you don’t make this viral and crash the website.
Looking at all this stuff, I am sure you would have decided something by now!
Well, what was your experience with Flipkart? Let everyone know them from the comments section below..